Returns policy.
At Kenaway, we are committed to your satisfaction. If you're not completely satisfied with your purchase, we're here to help. Please review our return policy below:
1. Return Process
- Once your return is approved, you will receive a return authorization and instructions on how to send your item back to us.
- Please do not send your purchase back to the manufacturer unless instructed by us.
2. Shipping Costs
- You will be responsible for paying for your own shipping costs for returning your item, unless the return is due to a defect or an error on our part.
- Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
3. Refunds
- Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
4. Damaged or Defective Items
- If you receive an item that is damaged or defective, please contact us immediately. We will arrange for a replacement or refund at no additional cost to you.
Thank you for shopping with Kenaway. We appreciate your business and are here to ensure you have a positive shopping experience.